Seasonal Airport Coordinator
Title: |
Seasonal Airport Coordinator |
Location: |
Nationwide (see airport
list) |
Reports to: |
Travel Operation Systems Coordinator |
Salary: |
Daily rate, added per diem with overnight |
Date Open: |
Summer: Mid-June to end of August |
Position Objective
Based on YFU USA's mission and goals, this position serves as the on-site support and point-of-contact
for the Travel Operation and Systems Coordinator and is the primary on-site lead for all seasonal airport
staff members. Maintain a YFU USA presence at designated gateway airports to assist international
students.
Essential Functions
- Designated lead at gateway airport, to provide a point of contact for all seasonal airport staff
members, including Cash Advance Disbursement activities, Staffing/Scheduling, Hiring Package
Follow-up, etc.
- Support Travel Operation and Systems Coordinator in all aspects of managing a smooth operation at
designated gateway airport and be the lead in directing and communicating to all airport staff
members.
- Maintain a YFU presence at designated gateway airport to assist YFU students and provide a point of
contact at the airport for the Travel Operation and Systems Coordinator, Seasonal Travel Assistance
Coordinator, and YFU.
- Review and monitor flight manifests, recaps, and all other related YFU documents to keep a firm
grasp of student movements at designated gateway airports for the day.
- Request and obtain travel security clearance whenever required to gain access to the airport gates
at designated gateway airport, which may require security clearance and brief same day training,
conducted by airport facility.
- Respond, identify, and assist in all "distressed calls" received from Travel Operation and
Systems Coordinator and Seasonal Travel Assistance Coordinator, which may include non-routine and
non-scheduled Travel Assistance requests.
- Solve and minimize risk to student and YFU, by adhering to the YFU policies and procedures whenever
addressing and intervening during a "distressed" situation where Travel Assistance is
required and requested.
- Respond to problems which may include lost luggage, missed connecting flights, lost travel
documents, INS and Custom problems, etc., all requiring extensive follow-up with vendors/suppliers at
airport and YFU HQ, all under strict time line requirement.
- Uphold and maintain a consistent and diligent communication schedule with Travel Operation and
Systems Coordinator, Seasonal Travel Assistance Coordinator, and Seasonal Airport Staff, maintaining
24-hour availability at all times.
- Integral part of the "Overnight Stay-Host Program" and "Travel Irregularity
Program"– scheduled overnight/unscheduled overnight, which requires an airport staff to stay in
a hotel with student and enable students to arrive to their final destination next day.
- Exercise great care and detailed due diligence at all times, while managing the student arrival
activity at gateway airport.
- Responsible for managing and tracking all expense disbursement activities if required, e.g. cash
advance management, receipt/expense reimbursement filing, etc. in conjunction with Seasonal Travel
Assistance Coordinator and Travel Operation and Systems Coordinator.
Marginal Functions
- Attend and participate in group and staff meetings and conferences as required.
- Wear YFU Uniform (T-shirt), carry YFU Bag, keep a YFU Mobile phone, and other tools as required to
be properly equipped and visible and to carry out job assignment.
- Other duties as assigned.
Qualifications
- Strong attention to detail and able to work at times independently without direct supervision.
- Ability to organize and manage multiple tasks at the same time with strict timeline requirements.
- Commitment to work with a teamwork collaboration approach.
- Outstanding problem solving skills and exceptional customer service and people skills.
- Strong aptitude to make sound business judgments at all times and exercise reasonable care of duty.
- Ability to make sound judgments to involve Travel Operation and Systems Coordinator, Seasonal Travel
Assistance Coordinator, and other senior YFU staff members for any major decision with major impacts
to students and YFU organization.
- Tolerance for high volume of requests and inquiries, often last minute, and ability to work under
extreme pressure during peak travel cycle and emergency call coverage.
- Ability to work on-call and during travel season with changing schedules, including evenings, early
mornings, weekends, holidays, and overnight (Travel Irregularity Program).
- Strong, professional demeanor and aptitude to remain cool in challenging and demanding situation.
- Flexibility, dependability, and reliability are essential.
Physical Requirements
Equipment Used
- Telephones; cell phones; faxes; available transportation to reach destination.
Application Information
If you are qualified and interested in being considered for this position, please mail, fax, or e-mail
your resume with cover letter to:
Youth For Understanding USA
Travel Department
6400 Goldsboro Road
Suite 100
Bethesda, MD 20817
Phone: 1-800-705-9510
Fax: 240-235-2155
E-Mail: travel@yfu.org
Travel Staff Online Application
YFU is an Equal Opportunity Employer. We welcome all applicants
regardless of race, color, national origin, religion, age, gender, disability, or sexual
orientation.
This job description will be reviewed periodically as duties and responsibilities change with
business necessity. Essential and marginal job functions are subject to modifications.
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